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Returns & refunds

Our Return Policy

All items must be returned within 14 days of receipt. Returns attempted outside of this 14-day deadline will be denied and returned to customer.

The customer is responsible for all return-shipping costs, as we don’t pay for any shipping. We suggest using a tracked shipping method as we will not be responsible for items lost in transit when being returned to us.

Items must be unworn and unwashed and free of any smells. Items must be free of any stains/markings e.g. Fake tan, Makeup, Pet hair/any hair or deodorant.

We do not offer exchanges. If you decide your item isn’t right then you may return it within 14 days of receipt for a refund as long as the item is in the same condition it was delivered in.

We will not accept any returns of items where the Missy Social tag has been removed.

All returns and refunds will be processed within 10 business days of receiving your item back to us.


Please keep all packaging so that you can return your item to us in a suitable condition if it’s not right for you.

Once the  hygiene sticker is removed from our underwear range, the item is NON-RETURNABLE… EVEN IF UNWORN

If you would like to return your item you can download a returns form here.

If you would prefer to stay paperless please fill out the online form at the bottom of this page.

We are unable to cancel any orders once they have been received due to our processing times. You may return your item for a refund once received.

Missy Social
Unit 7 ASA House

Oak & Ash Business Park
Ash Street, Leicester

Please keep all tracking information you have associated with your return until your refund has been processed and received.

Our customer service email is customerservice@missysocial.com

Please allow up to 48 hours for us to respond to your requests. Please email us here for the fastest response time. Our social media team will have to refer all enquiries to this address and this may slow down our response times.

Faulty or missing items

In the event you have received a faulty/defective item or goods are in any way faulty, please email us at customerservice@missysocial.com within 24 hours of receipt with the following information:

• Your order ID
• Which item is damaged
• A description of the fault
• Photographic evidence

Unless proof of damage has been verified by a member of our customer service team, we cannot action a refund or replacement.

Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified as soon as possible.

Please do not return any damaged goods unless advised by a member of our customer service team, it may result in a slower resolution time.

Our address for returns is:

Missy Social
Unit 7 ASA House

Oak & Ash Business Park
Ash Street, Leicester

Online Returns form


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